Shipping & Returns

Shipping


  • We currently ship within the UK only.

     

  • Orders of one head are processed and delivered within 3–5 working days.

     

  • Orders of two or more heads are processed and shipped within 7–10 working days.

     

  • You’ll receive a confirmation email once your order is on the way.

     

Returns

We hope you love your CoreTEX Head, but if you need to return it, here’s what you need to know:

  • Return window: Returns are accepted within 14 days of delivery, in line with UK consumer law.
  • Return condition: Returned items must be unused, with no visible signs of wear, damage, or product build-up.
  • Customers are responsible for the cost of return shipping.
  • Before sending your return, please email us with your order number and email address reason why you want to return (coretex@mcrbraids.co.uk)

Once approved, returns should be sent to:

CoreTEX Head

Unit 3110

1 Ryland Street

B151BD


Once your return is received and approved, we’ll either send out a replacement or issue a refund. Orders may also be subjected to a partial refund

 

Faulty Items

If your item arrives faulty or damaged, please email us within 7 days of delivery at coretex@mcrbraids.co.uk with a photo and description of the issue. We’ll review and arrange a replacement or refund if appropriate.