Shipping & Returns

Shipping

• We currently ship within the UK only.
• Orders are processed and shipped within 7-10 working days.
• You’ll receive a confirmation email once your order is on the way.

Returns

We hope you love your CoreTEX Head, but if you need to return it, here’s what you need to know:

• Return window: Returns are accepted within 14 days of delivery, in line with UK consumer law.
• Return condition: Returned items must be unused, with no visible signs of wear, damage, or product build-up.
• Customers are responsible for the cost of return shipping.
• Before sending your return, please email us with your order number and email address reason why you want to return (coretex@mcrbraids.co.uk)

Once approved, returns should be sent to:

CoreTEX Head

Suite 123, Phenix Salon Suites

1 Deansgate, Manchester

M3 1AZ

Once your return is received and approved, we’ll either send out a replacement or issue a refund — whichever you prefer.

 

Faulty Items

If your item arrives faulty or damaged, please email us within 7 days of delivery at coretex@mcrbraids.co.uk with a photo and description of the issue. We’ll review and arrange a replacement or refund if appropriate.